Frequently Asked Questions
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Booking & Cancellation
What is your cancellation policy?
30+ days before check-in: 100% refund (less Rs.500 admin fee)
15-29 days before check-in: 50% refund (less Rs.500 admin fee)
Less than 14 days or No-show: No refund
How do I cancel my booking?
Email us at info@booking.homelandstay.com with your booking details. The cancellation takes effect from the date we receive your written notification.
Can I modify my booking dates?
Yes, contact us at least 7 days in advance. Changes are subject to availability and may incur additional charges based on rate differences.
How long does the refund take?
All eligible refunds are processed within 7-10 business days to your original payment method.
Check-in & Check-out
What are the check-in and check-out times?
Check-in: 1:00 PM
Check-out: 10:00 AM
Can I check-in early or check-out late?
Early check-in and late check-out are subject to availability and incur additional charges. Please inform us in advance.
What ID proof do I need to provide?
For Foreign Nationals: Passport and visa
For Indian Residents: Aadhaar Card, Election Card, or Passport
Note: Pan Card, Driving License, and company ID cards are not accepted.
What if I check-in late at night?
No entry after 11:00 PM unless you inform the caretaker in advance. This helps us update the society security.
What happens if I check-out early?
No refund is provided for early check-out or reducing your reservation period.
Property Access & Keys
What smart keys will I receive?
You'll receive three items:
- Small Black Smart Card - unlocks the main door
- Large White Smart Card - activates electricity
- Key ring with tracking - security measure
What if I lose the smart key?
A replacement fee of ₹2000/- will be charged for lost or damaged smart keys.
Guests & Visitors
Can I bring additional guests?
Only registered guests are allowed. Additional guests require prior written approval from the host, valid photo ID, and will incur additional charges.
Are daytime visitors allowed?
Day visitors can use the balcony seating area at the 1st floor entry (7:00 AM - 10:00 PM). They are NOT allowed inside rooms.
Can drivers or helpers stay with us?
No complimentary accommodation. They will be treated as additional guests with standard charges and require valid photo ID.
Amenities & Services
Is daily cleaning provided?
Yes, free daily cleaning service (brooming, mopping, toilet/bathroom cleaning) is available between 1:00 PM - 5:00 PM, subject to your permission.
How often are linens changed?
Bath towels: Every 7 days for extended stays
Bed linens: Changed for each new stay or every 7 days
When is garbage collected?
Daily complimentary garbage pickup around 8:00 AM. Place waste at the designated spot (staircase entry) before this time.
House Rules
What are the quiet hours?
Quiet hours are from 10:00 PM to 7:00 AM. This is a residential area, please be respectful of neighbors.
Can I cook food at the property?
Yes, but only vegetarian food and eggs are allowed. Non-veg food is strictly prohibited.
Are parties or events allowed?
No. Parties, events, gatherings, business meetings, and commercial activities are not permitted.
Is alcohol allowed?
No, drinking alcohol or bringing prohibited items on the premises is not allowed.
Important tips for using AC?
AC does not work properly with windows/doors open. Keep them closed while using AC. Violation may result in penalty or termination of stay.
Safety & Security
Is there CCTV surveillance?
Yes, 24-hour CCTV surveillance at all entry points and public/open areas for your safety and security.
Are my belongings insured?
No, we are not liable for loss or damage to your belongings. You are responsible for your valuables. We don't provide insurance or compensation for accidents/injuries.
Still Have Questions?
We're here to help! Contact us:
Contact us at: info@booking.homelandstay.com
Phone: +91 75748 55500