Policies & Terms

Homeland Stay Guest Guidelines

By proceeding with your reservation, you acknowledge that you have read, understood, and agreed to adhere to these guidelines throughout your stay.

Check-in and Check-out

Standard Check-in: 1:00 PM

Standard Check-out: 10:00 AM

If you need to check in earlier or check out later, please let us know in advance and we will try to accommodate your request based on availability. Additional charges may apply for early check-in or late check-out.

Identification Requirements

All guests must provide valid ID proof at the time of booking and check-in.

For Foreign Nationals: Passport and visa

For Indian Residents: Photo ID with address proof

Acceptable: Aadhaar Card, Election Card, or Passport
Not accepted: Pan Card, Driving License, company/government ID cards

Security

For your safety and security, we have installed CCTV cameras at public/open area checkpoints of the property and community entry points. Please do not tamper with or damage the cameras.

Guest Conduct

We expect our guests to behave in a respectful and courteous manner towards neighbors and the property owner/caretaker.

Quiet Hours: 10:00 PM to 7:00 AM

No Unmarried Couples: Unmarried couples/local persons are not allowed on the premises

No Parties or Events: Parties, events, gatherings, business meetings, or commercial activities are not permitted

Visitor Policy: Visitors are not allowed to stay overnight. Day visitors can use corridor seating area (7:00 AM - 10:00 PM)

No Alcohol: Drinking alcohol or bringing prohibited items is not allowed

Right to Refuse Service

The property owner/caretaker reserves the right to refuse further hospitality to any guest who violates these rules or causes any trouble.

Additional Guest and Visitor Policy

For your privacy and safety, 24-hour CCTV surveillance/motion detection is fitted on each entry point and open public area.

Unregistered Overnight Guests - NOT ALLOWED

Only the guests named on the booking are permitted to stay overnight. Additional persons are not allowed to occupy rooms or sleep inside premises unless prior written approval is obtained from the host.

Daytime Visitors Request Process

Daytime visitors are NOT allowed inside rooms. They can sit, meet, and discuss in the guest seating arrangement area provided in the balcony at the entry area of the 1st Floor (7:00 AM to 10:00 PM).

Additional Guest Protocol:

• Additional guest enters inside premises/Living room area without HOST permission – Host will discontinue their booking & ask to vacate the homestay.

• If additional guest stays are required (inside room, sleep or resting, use of kitchen area, refresh purpose, bath area), written request from the main booking person is required (WhatsApp or email). HOST/owner may allow with additional charges or may refuse.

• If approved by HOST, photo ID of additional guest is required with their check-in and check-out.

• Main booking person will be responsible for any damage, missing items, cleaning, misbehavior of their additional guests and themself.

Failure to Comply: HOST may recover and, if required, take help from the local police authority. Failure to notify the host or attempts to hide additional visitor(s) may result in violation of homestay policy, immediate termination of their booking/removal, forfeiture of any deposit, or additional charges may apply and if required complaint to local police authority & may publish in social media with their act and photographs/video (footage from CCTV).

We do not offer complimentary accommodation for drivers, helpers, or domestic staff. If guests wish to have them stay within the premises, they will be considered additional guests and standard charges will apply. A valid photo ID of such individuals is mandatory at check-in.

Access and Smart Keys

No entry is allowed to even registered guests on the premises after 11:00 PM. If you need to check-in/enter later than 11:00 PM, you must inform the caretaker in advance so that they can update the security person of the society.

On your arrival you will receive a set of three items:

  • Small Black Smart Card: Used to unlock the main door
  • Large White Smart Card: Activates the electricity power supply
  • Round key ring equipped with tracking: Security measure to track above two important cards to prevent loss or misplaced

Important: In case the smart key is lost or damaged, a replacement fee of ₹2000/- will be charged.

Smart Keys Storage

During your stay: when you go out you have option to carry all three smart cards with you OR you can keep all three smart cards in lock box, located on first floor – opposite wall of staircase entrance. And close Lock box with mechanical code.

Utilities

Please use the electricity and water judiciously and in an eco-friendly manner. Do not leave the lights, AC, water tap, etc. switched on when you are away from the property. The caretaker or owner will power off the main supply in such cases and may charge you for the misuse of energy.

Important: Please note that the air conditioning does not work properly, if the windows or doors are open or not properly closed. Do not keep the rooms doors/windows open while using the air conditioning. This is considered a violation of the house rules and may result in a penalty and/or termination of your stay.

If you misuse or damage any electric/electronic items, you will be liable for the full cost of repair or replacement.

Cleanliness

We ensure a clean and hygienic environment at the time of check-in. We request you to maintain this cleanliness throughout your stay and upon check-out.

Waste Disposal

It is your responsibility to dispose of any litter/waste/garbage in the provided disposable bag/drum.

Garbage Pickup

We offer a complimentary daily garbage pickup service around 8:00 AM. Please ensure your waste is placed at the designated spot (entry point of staircase) before this time.

Daily Cleaning Service

We provide a free of cost daily house cleaning service, which includes brooming, mopping the floor, and cleaning the toilet & bathroom. This service is available between 1:00 PM to 5:00 PM, subject to your permission.

Additional Cleaning Requests

If you require cleaning services outside of these hours, it will be subject to the availability of the cleaning staff and may incur additional charges.

Frequency of Linen Changes

Bath Towel and Hand Napkin:

  • These are provided to each guest during every new check-in.
  • For guests with extended stays, the change occurs every 7 days.

Bed Sheet, Pillow Cover, Blanket, and Kitchen Cloths:

  • These are changed for each new stay.
  • For guests with longer periods of stay, they are refreshed at 7-day intervals.

Additional Requests: If any guest requires a change before the scheduled interval, there will be an additional cost.

Food Policy

We are a vegetarian-friendly homestay and we request our guests to respect our dietary preferences. You are allowed to cook or order only veg food on the premises. Egg preparations are also allowed.

Non-veg food is strictly prohibited and you cannot cook or bring it from outside.

Furniture

Please do not shift or rearrange the furniture or make any changes to the property without our permission. If you cause any damage to the property or its contents, you will have to pay for the repair or replacement costs.

Inventory

Please do not take out any items from the property, such as pillows, blankets, towels, utensils, electronics/electrical gadgets, etc. These are provided for your convenience and comfort during your stay.

If we notice any violation of this rule, we will inform the booking agent and the nearby local police station.

Liability

We are not liable for any loss or damage to your belongings for any cause whatsoever. You are solely responsible for your valuables and personal items. Please keep them safe and secure. We also do not provide any insurance or compensation for any accidents or injuries that may occur on the premises.

Feedback

We value your feedback and suggestions on our homestay service. If you have any technical problems in your room or any complaints about your stay, please let us know as soon as possible. We will try our best to resolve them and make your stay comfortable and enjoyable.

However, if you notify us late or after your check-out, we may not be able to address your issues or offer any refunds or discounts.

Jurisdiction

In case of any dispute or legal matter arising from your booking or stay at our homestay, the jurisdiction will be Ahmedabad only. By confirming your booking, you agree to abide by the laws and regulations of this jurisdiction.

Confirmation

By confirming your booking at "Homeland Stay" property, you acknowledge that you have read and understood all the house rules and you agree to follow them strictly. If you have any questions or doubts about the rules, please contact us before booking. We appreciate your cooperation and respect for our homestay.

Please note: "The Homeland Stay" and "Homeland Stay" are the same property. All rules & regulation will be same for both title of property.

Thank you for choosing our homestay and following our house rules. We wish you a pleasant and comfortable stay! – By Owner